Privacy Policy

1. Introduction

Family Law Assist (operated by Rapid Policies Australia Pty Ltd, "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service at famlawassist.com.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Service, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, and authentication details when you create an account.
• Chat conversations: Messages you send to Themis, including any personal or legal information you choose to share.
• Voice recordings: If you use voice chat, audio is temporarily processed for transcription and is not stored permanently.
• Payment information: Billing details processed by Stripe (we do not store card numbers).
• Profile information: Preferred name and profile photo if you choose to provide them.

2.2 Information Collected Automatically

• Usage data: Number of questions asked, features used, and session activity.
• Technical data: Browser type, device type, IP address, and operating system.
• Cookies: Session cookies to maintain your login state. We do not use tracking cookies for advertising.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service.
• Process your conversations with Themis and generate AI responses.
• Manage your account and subscription.
• Process payments and prevent fraud.
• Send service-related communications (e.g., account notifications, subscription updates).
• Analyse usage patterns to improve the Service (using aggregated, de-identified data).
• Comply with legal obligations.

We do not use your conversations with Themis to train AI models without your explicit consent.

4. Sensitive Information

We strongly advise you not to share information that could identify you or others in ways that could cause harm if disclosed. While we implement strong security measures, no system is completely secure.

5. Disclosure of Your Information

We may share your information with:

• AI service providers: To process your messages and generate responses (subject to their privacy policies and data processing agreements).
• Payment processors: Stripe processes payments securely. See Stripe's Privacy Policy.
• Cloud infrastructure providers: For hosting and data storage, subject to appropriate data processing agreements.
• Legal requirements: If required by law, court order, or to protect our rights and the safety of users.

We do not sell your personal information to third parties. We do not share your conversations with advertisers or marketing companies.

6. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including:

• Encryption in transit (HTTPS/TLS) and at rest.
• Secure authentication with session tokens.
• Regular security reviews and updates.
• Access controls limiting who can access your data.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your account information and conversation history for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal information within 30 days, except where retention is required by law or legitimate business purposes.

8. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information (subject to legal requirements).
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. Cookies and Tracking

We use essential session cookies to maintain your login state and provide the Service. These cookies are necessary for the Service to function and cannot be disabled. We do not use cookies for advertising, tracking across third-party websites, or profiling.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Policy.

13. Contact Us

For privacy-related enquiries, complaints, or to exercise your rights, please contact our Privacy Officer:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.